Returns and Refund Policy
At Zorane, your satisfaction is our priority. If for any reason you are not entirely satisfied with your purchase, we are here to help.
Right of Withdrawal
You have the right to return your item within 14 days of receiving your order, in accordance with EU consumer protection laws.
To be eligible for a return:
The item must be unused and in the same condition you received it.
It must be in its original packaging.
Proof of purchase is required (e.g., order confirmation email).
How to Request a Return
To initiate a return, please contact our customer service team at:
📧 contact@bb-shower.com
We will provide you with the return instructions and address. Please do not send any items back without contacting us first.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
We recommend using a trackable shipping service, as we cannot be held responsible for returned items lost in transit.
Refunds
Once your return is received and inspected:
We will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed within 5 to 10 business days, using the original payment method.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable unless faulty:
Baby feeding accessories that have been opened or used.
Products not in their original condition.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 72 hours of delivery with clear photos. We will offer you a replacement or full refund, depending on the situation.
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